Refund policy

PicoGadget’s 30-Day Return Policy

You have 30 days from the date you receive your item to request a return.

Return Eligibility

To be eligible for a return, your item must:

  • Be in the same condition as when you received it — unworn or unused, with tags.

  • Be in its original packaging.

  • Include the receipt or proof of purchase.

How to Initiate a Return

To start a return, please contact us at support@picogadget.co.
Returns sent without first contacting us will not be accepted.

Once your return is approved:

  • We’ll send you a return shipping label.

  • We’ll provide instructions on how and where to send your package.

Damages & Issues

Please inspect your order upon delivery.
Contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom products (e.g., personalized or made-to-order items)

  • Personal care items (e.g., beauty or hygiene products)

  • Hazardous materials, flammable liquids, or gases

  • Gift cards and sale items

If you have questions about a specific item, please contact us.

Exchanges

The fastest way to ensure you get the right item is to return the original and place a new order once your return is accepted.

EU Customers – 14-Day Cooling-Off Period

If you’re located in the EU, you have the right to cancel or return your order within 14 days, for any reason and without justification.
To be eligible, the item must be in its original condition and packaging.

Refunds

Once we’ve received and inspected your return, we’ll let you know if the refund is approved.
If approved, a refund will be issued to your original payment method within 10 business days.

Please note:

  • Your bank or credit card provider may take additional time to process and post the refund.

  • If it’s been more than 15 business days and you haven’t received your refund, please contact us at support@picogadget.co.